Shipping Policy

Last Updated: 16 November 2025

At Sianalu, we want your shopping experience to feel smooth, reliable, and worry-free. This Shipping Policy outlines how we process, prepare, and deliver your orders from the moment you checkout to the moment your parcel reaches your door.

Order Processing Time

Orders placed before 2:00 PM (GMT) on business days are handled the same day.
Orders placed after the cut-off time or on weekends/public holidays will be processed on the next working day.

Standard preparation and dispatch time is 1–2 business days (Monday–Friday).

Estimated Delivery Time

Once your order leaves our facility, delivery typically takes:

0–9 business days, depending on your country and location.

Total delivery time (processing + transit) is usually:

1–11 business days.

Shipping Cost

We proudly offer free standard shipping on every order—no minimum spend required.

Our goal is to make stylish fashion easy and accessible without extra costs at checkout.

Where We Ship

We currently provide free delivery to customers in:

Australia, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Spain, Sweden, Switzerland, the United Kingdom, and the United States.

Packaging & Handling

Every order is securely packed and handled with care to ensure your items arrive in excellent condition.
Delicate items may include extra protective layers.

Tracking Your Order

After your package has dispatched, we’ll send a confirmation email containing your tracking number.

Please allow 24–48 hours for tracking information to update on the carrier’s system.

You can monitor the delivery progress through your tracking link at any time.

Order Changes & Cancellations

If you need to cancel an order, please contact us as soon as possible.
Orders canceled before shipment are eligible for a full refund as outlined in our Returns & Refund Policy.

Once an order has shipped, it can no longer be modified or canceled.

Undeliverable or Returned Packages

If a parcel is returned to us due to an incorrect address or failure to collect, we will reach out to arrange redelivery.

Additional shipping fees may apply if the mistake was not on our end.

Lost or Stolen Packages

⚠️ Please note: Sianalu is not responsible for shipments marked as delivered by the carrier but reported lost or stolen afterward.

If this happens, contact our support team—we’re always willing to help investigate or guide you on next steps.

Agreement

By placing an order with Sianalu, you acknowledge and agree to the terms outlined in this Shipping Policy.

Contact Us

If you have any delivery-related questions, we’re here to help.

Trade Name: SIANALU
Email: support@sianalu.com
Phone: +447832658207 (Mon–Fri, 9:00 AM – 5:00 PM GMT)
Mailing Address: 9 Bond Court, Leeds, United Kingdom, LS1 2JZ

Company Information:
Company Name: SIANKU LIMITED
Company Number: 16858705