Refund Policy
Refund Policy
Last Updated: 16 November 2025
At Sianalu, your satisfaction matters deeply to us. We want you to feel confident when shopping for clothing you’ll love, which is why we’ve created a simple, customer-friendly refund process.
30-Day Satisfaction Promise
You have 30 days from the date your order is delivered to request a refund—no questions required.
If something isn’t quite right, just reach out and we’ll issue a full refund.
✅ No returns required
To keep things easy, you do not need to ship the product back.
Just send us a message and we’ll take care of everything.
How to Request a Refund
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Contact us
Email our support team at support@sianalu.com -
Include your details
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Your Order Number
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Full name used during purchase
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Optional feedback
If you’d like to share why the item didn’t work for you, we appreciate the insight—but it’s not required.
Once your request is reviewed, your refund will be sent back to your original payment method.
Damaged, Incorrect, or Missing Items
We carefully inspect every order before shipment, but if you receive:
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A damaged item
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The wrong item
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A missing piece from your order
Please contact us immediately at support@sianalu.com
Include your Order Number and a clear photo of the issue.
We’ll send a free replacement right away.
Refund Processing Time
Refunds typically appear on your bank or card statement within:
5–10 business days
We will email you as soon as your refund has been successfully issued.
Shipping Fees
Shipping fees (if any were charged) are non-refundable.
Our refund guarantee applies only to the product cost.
Does This Guarantee Apply to Every Order?
Our 30-Day Satisfaction Promise applies to your first order with Sianalu.
We want you to feel completely comfortable trying our clothing for the first time.
Contact Us
If you have any refund-related questions, we’re always here to help.
Trade Name: SIANALU
Email: support@sianalu.com
Phone: +447832658207 (Mon–Fri, 9:00 AM – 5:00 PM GMT)
Mailing Address: 9 Bond Court, Leeds, United Kingdom, LS1 2JZ
Company Information:
Company Name: SIANKU LIMITED
Company Number: 16858705