Price Match Policy

Last Updated: 16 November 2025

At Sianalu, we always aim to give our customers the best value for stylish, high-quality clothing. If you find one of our items offered at a lower price by another authorised UK retailer, we’ll gladly match it—so you never pay more than you should.

Eligibility Requirements

To qualify for a price match, the following conditions must be met:

• The product must be exactly the same (style, size, colour, and variation).

• The lower price must be from a reliable, authorised UK-based retailer—online or in-store.

• The item must be in stock and available for immediate purchase by the competitor.

• Your request must be made before checkout or within 7 days of placing your Sianalu order.

How to Request a Price Match

Please reach out to our customer support team with the following:

Email: support@sianalu.com
Phone: +447832658207 (Mon–Fri, 9:00 AM – 5:00 PM GMT)

Include:

• A link or screenshot showing the competitor’s advertised price

• Your Sianalu order number (if already purchased)

Our team will review your claim and respond promptly.

What Is Not Eligible

The Price Match Policy does not apply to:

• Clearance, end-of-season, or liquidation sales

• Used, damaged, refurbished, or open-box products

• Prices that require loyalty memberships, coupons, or special promo codes

• Flash deals, auction listings, or marketplace sellers (e.g., eBay, Etsy, Amazon Marketplace)

• Pricing mistakes, misprints, or fraudulent listings

Refunds for Approved Matches

If your request qualifies after you’ve already purchased, we will refund the price difference to your original payment method within 7 business days.

Need Assistance?

We’re here to make sure you always get the best possible price.

Trade Name: SIANALU
Email: support@sianalu.com
Phone: +447832658207 (Mon–Fri, 9:00 AM – 5:00 PM GMT)
Mailing Address: 9 Bond Court, Leeds, United Kingdom, LS1 2JZ

Company Information:
Company Name: SIANKU LIMITED
Company Number: 16858705