Privacy Policy

Last Updated: 16 November 2025

Welcome to Sianalu.
This Privacy Policy explains how SIANKU LIMITED (“we,” “us,” or “our”), operating under the trade name Sianalu, collects, uses, and protects your personal information when you visit our website or interact with our services.

By using our Site, you agree to the practices described in this policy. If you do not agree, please discontinue use of the Site.

1. Who We Are (Data Controller)

For the purposes of the UK GDPR, the Data Controller responsible for your personal information is:

Company Name: SIANKU LIMITED
Company Number: 16858705
Registered Address: 9 Bond Court, Leeds, United Kingdom, LS1 2JZ
Email: support@sianalu.com
Phone: +447832658207

2. Information We Collect

We collect information in two ways: directly from you and automatically when you use our Site.

a) Information You Provide

• Order Information: name, email address, billing/shipping address, payment details (processed securely by third-party providers).

• Customer Support: any details you share when contacting us.

• Account Information: if you create an account, we collect your name, email, and password.

b) Information Collected Automatically

When you browse our Site, we may collect:

• IP address and device details

• Browser type, operating system, time zone

• Pages viewed, clicks, time spent, and general browsing behaviour

• Cookies and tracking data (see Section 6)

3. How We Use Your Information

We use your information for purposes including:

Contractual Reasons

• Processing your orders

• Managing payments and shipping

• Communicating about purchases

Legitimate Interests

• Improving website functionality

• Preventing fraud and maintaining security

• Understanding customer behaviour to enhance shopping experience

Consent-Based Uses

• Sending marketing emails and promotions (unsubscribe anytime)

Legal Obligations

• Recordkeeping, tax compliance, and regulatory requirements

4. When We Share Your Information

We never sell your data.
We only share it with trusted partners who help us operate our business, such as:

• E-commerce platforms (e.g., Shopify)

• Payment processors (e.g., Stripe, PayPal)

• Shipping companies (e.g., Royal Mail, FedEx)

• Analytics & marketing services (e.g., Google Analytics, Klaviyo)

Each partner is contractually required to protect your data and use it only as instructed.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Keep our website functioning properly

• Analyse usage and improve performance

• Personalise content and advertisements

You can manage or disable cookies through your browser settings. Some Site features may not work as intended with cookies disabled.

6. International Data Transfers

Some service providers may process personal data outside the UK/EEA.
When this occurs, we ensure extra safeguards are in place—such as Standard Contractual Clauses approved by the ICO—to protect your information.

7. Data Security & Retention

We implement administrative, technical, and physical security measures to protect your personal information.

We retain your data only as long as necessary for:

• Completing orders

• Legal and accounting requirements

• Fraud prevention and business needs

8. Your Rights Under UK GDPR

You have the right to:

• Access your personal data

• Correct inaccurate or incomplete details

• Request deletion of your data (in certain situations)

• Restrict processing

• Request data portability

• Object to processing based on legitimate interests

• Withdraw consent at any time (for marketing or tracking)

To exercise these rights, email us at support@sianalu.com
You may also file a complaint with the Information Commissioner’s Office (ICO).

9. Children’s Privacy

Our Site is not intended for individuals under 16.
We do not knowingly collect personal information from minors.

10. Updates to This Policy

We may revise this Privacy Policy from time to time. Updates will be reflected with a new “Last Updated” date at the top of this page.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please reach out:

Trade Name: SIANALU
Email: support@sianalu.com
Phone: +447832658207
Mailing Address: 9 Bond Court, Leeds, United Kingdom, LS1 2JZ

Company Information:
SIANKU LIMITED — Company Number 16858705